Kingfisher plc is a home improvement company with nearly 1,280 stores in 10 countries across Europe. We employ 78,000 people and nearly six million customers shop in our stores and through our websites every week. Our ambition is to create good homes by making home improvement accessible for everyone.
Kingfisher brands are B&Q and Screwfix in the UK and Ireland, Castorama and Brico Depot across Europe, and Koctas in Turkey. Kingfisher IT Services (KITS) is a group function that sets the standards and ways of working for IT globally. Our vision is to deliver cost effective IT that realises the strategic goals of our business and supports their day to day needs.
Operators are tasked with running round the clock support to ensure the needs of our customers are met; from maintaining servers and working with support teams to resolve technical issues to liaising with distribution centres to ensure logistics and customer orders are on track, the Ops team provides a vital and valuable role to the Kingfisher business.
Your role as an operator will be at the heart of a dynamic and reactive department, providing dealing with third party companies, such as IBM, no two days are ever the same. Shift work is key component of this role and you will need to adapt to both the day and night shift environments which demand different skills and personal qualities.
The Ops Bridge work as a team to ensure the smooth running of services. You will possess a calm and unflappable attitude and be willing to learn new skills such as IBM monitoring tools, be able to follow instructions and communicate well with your team and the wider business to ensure issues which arise have minimal impact on our customers.
To work 12 hour shifts operating IT services (24 x 7) in accordance with Kingfisher operational policies and procedures.
You will monitor IT production services of the operating companies that form Kingfisher Plc to
fix production incidents in accordance with agreed procedures and where necessary co-ordinate the resolution of more difficult incidents by working closely with other technical support groups. You will work alongside support teams taking on new services as they are implemented and create and maintain records so that work is clearly documented enabling continuity between shifts.
You will have good general knowledge of IT ( e.g. Microsoft Windows, MS Excel) as well as the ability to pick up new skills quickly. You will have excellent communication skills (verbal & written), good organisational skills, attention to detail and good time management.
To be successful in this role you will be customer focused, self-motivated with ability to work effectively under pressure. You will be reliable and conscientious and have the ability to work as part of a team.
French language skill would be advantageous.
5 GCSE grades; 3 x A-C in any subject and A-D in English & Maths
This role comes with a salary of £16,400 p.a. + 20% shift premium and a fantastic benefits package.